MetDesk Limited specializes in providing weather data services to
its clients' weather critical operations.
As an IT Support Engineer, you will be part of a cross-functional team that employs your skills to support applications and services, using your knowledge to help support, manage and where needed to automate and streamline existing operational processes and tools.
You will use your technical skills to help deliver operational excellence and improve support capabilities.
You will work within the IT Support team to understand the operational processes, technical and support needs of the business.
You will ensure observability of systems and services, support change and configuration management, can work hands-on and are comfortable working with your team to handle incidents but also support testing and deployment of code updates, taking corrective action proactively where required.
As an IT Support Engineer, you will be part of a cross-functional team that employs your skills to support applications and services, using your knowledge to help support, manage and where needed to automate and streamline existing operational processes and tools.
You will use your technical skills to help deliver operational excellence and improve support capabilities.
You will work within the IT Support team to understand the operational processes, technical and support needs of the business.
You will ensure observability of systems and services, support change and configuration management, can work hands-on and are comfortable working with your team to handle incidents but also support testing and deployment of code updates, taking corrective action proactively where required.
- Support service requests and incidents during office hours
- Support escalated incidents during office hours and out-of-hours (rota)
- Support monitoring and management of alerts and job failures
- Manage and support any issue with data retrieval from weather data suppliers
- Support the archival and retrieval of data for use by customers or in applications
- Support service improvement by implementing and / or refining existing tools and automation processes.
- Coding and scripting, making use of Ansible, Jenkins and GitHub to support updates, ensuring accountability and an audit trail of all changes and updates.
- Knowledge of Linux CLI and sysadmin functionality
- A good understanding of databases, MySQL (command line), Mongo and Postgres
- Good understanding of Python and shell scripting
- GitHub, GitHub actions and Jenkins knowledge
- Familiarity with subnetting, VLANs, DHCP, DNS (Domain Name System), TCP/IP, SSL, TLS, HTTPS
- Excellent numeric and analytical ability to solving problems
- Excellent communication skills; written, oral
- Ability to work in a flexible environment and react positively to change
- Able to plan and prioritize effectively with the ability to work on own initiative
- Diploma or higher in Computing
- Experience of working in Application Support or similar position is required for this role
This job description is designed to outline the main duties and
responsibilities associated with the post but is not intended to
be an exhaustive list of all duties performed. Other duties may be
assigned sometimes, either permanently or temporarily.
Location: Wendover, UK / Home
Working.